the missing (work) piece
I am trying to improve myself here. I feel frustrated (again) by my current job. Handling Support cases is not something I want to do any more. I don't see myself as a wizard detective any longer, or at least, I don't care uncovering causes to problems for systems I don't own. In an ideal world, I would own the system, I would maintain the system and I would optimise the system. The system not only would pay my wages, but it would be a vehicle for me to grow my technical skills as well as interpersonal ones. Can I find a way in my current job to achieve these ideals? Growing interpersonal skills through more customer contact. Growing technical skills by diving into different subjects. System ownership is the issue here. I can "own" some customers and become their expert. For all others... a queue?